Customer Care
We're here to help you. Email, call, snailmail us. We will make it better, make it right, or do the right thing, with a few caveats called out below.
Privacy & Safety
We use the default terms of service and privacy policies. We're just Brad and Katy. You can find a link to it here.
Payment Methods
We process payments via stripe, which means almost any credit or debit card will work, and it automatically allows a few other payment gateways. We don't store any of your payment info, they do, and they probably already did for another purchase.
Shipping Policy
While we're US-only, we're including shipping in the product cost. If or when we start selling outside of the US, we will adjust the shipping policy or product offerings.
Shipping is via USPS, with a tracking number that will be automatically emailed to you and included insurance coverage. Tracking and insurance is NOT included in the Intro kit.
Return & Exchange Policy
Is the product damaged? Let us know.
Refunds are generally not possible, but are managed on a case by case basis; they typically would be overwhelmed by shipping costs.
The cutoff window in your account indicates where pause and cancellation options exist.
A month to month subscription can be paused or cancelled anytime after the first month ships. If you cancel a month to month subscription after you are billed for the next month, then that package will still ship but you will not be billed again.
Quarterly, semi-annual, and annual payment plans can have the renewal feature turned "off" at any time so that after the current prepaid term is complete, it will not renew. Long-term plans cannot be cancelled in the middle of a prepaid term.
If we are currently processing a crate, you may not see the cancel option until after the package has been shipped.